Bhubaneswar: Feedback Energy Distribution Company (FEDCO), a 100% subsidiary of Feedback Infra, engaged in electricity distribution, has successfully achieved an average reduction of AT&C losses of 23% in the four years that it has been operating in Odisha. For a discom that operates in an area that is 90 percent rural, this is the steepest-ever reduction in AT&C losses achieved in India.
FEDCO is one of the three distribution franchisee companies functioning under Odisha’s government-owned CESU (Central Electricity Supply Utility). FEDCO, which started its operations in 2013 has at the same time, increased consumer collection from Rs. 200 Crore to Rs. 400 Crore a year, despite a 22% increase in input energy. This has been confirmed by CESU in a report to Odisha Electricity Regulatory Commission (OERC) dated May 2017. This is also the highest reduction of any of the three franchisees of CESU.
The company has also digitized the various processes across Revenue Management, CRM, and O&M, thereby reducing processing time by 60% using indigenous technology developed by FEDCO itself. FEDCO is deeply engaged with social and community works in its area of operation through its FEDCO SEVA through regular blood donation camps, facilities to old age homes and orphanages, adopting schools in rural areas and providing them basic educational platforms to name a few.
Speaking on FEDCO’s achievement, Mr. Devtosh Chaturvedi, MD, Feedback Energy Distribution Company, said, “At FEDCO, our focus is on customer satisfaction by reducing human intervention and introducing technology that will improve productivity and help us serve our customers with better operational efficiency. We are committed to providing our customers with efficient, reliable and uninterrupted service. Our aim is to be among the top energy distribution company, which is currently seen as a laggard in India’s growing power sector and we will achieve this by focusing on consumer services and driving efficiencies across the value chain.”
FEDCO’s successes in Odisha has encouraged the company to partner with the Madhya Pradesh discoms under the Management Operator (MO) model, to better serve customers in five divisions namely Shivpuri, Katni, Dewas, Indore rural and Jabalpur rural.