National: Tata Power, India’s largest integrated power company is a pioneer in the application of innovation and technology for value-added benefits to its customers. In line with this commitment, Tata Power has become the first power utility to introduce QR code service for bill payments in Mumbai.
The QR code linked to Unified Payments Interface (UPI) will be printed on the electricity bills. Customers can scan the QR code with BHIM app or any other UPI-linked bank apps and pay their bills without any hassle. The bill details will be displayed on the app, post which the customer can authorise the payment within a few seconds and his bill will be paid instantaneously.
Though this functionality of bill payments through a QR code has been introduced in other service industries, it will be launched in the power industry for the first time in India by Tata Power.
Some of the advantages of QR code service are:
Consumer need not visit any Tata Power Bill Collection/Customer Relation Centre or any other payment avenues and can make the payment from the comfort of his home/office or on-the-go.
All bill details will be auto captured while scanning the QR code and the consumer has to pay using a single tap on his smartphone. The consumer need not remember his debit / credit card or net banking A/c and IFSC code details.
Commenting on this development, Ashok Sethi, COO and ED, Tata Power, said, “We, at Tata Power, are constantly working to harness the use of technology to improve our overall customer service and experience. With this, Tata Power will revolutionise electricity bill payments in the city. The service will provide safer payment options to the consumers and contribute to the financial inclusion in the country. Tata Power is confident that it will prove to be a great addition to their overall stakeholder experience and we will remain committed to providing quality and uninterrupted power to our consumers”.